FAQs

HOW CAN I GET THE PRODUCT?

We ship nationally and internationally for the standard postage fee using Australia Post. For international customers to know your local currency conversion, just choose your currency, add your items to the cart and move through to the checkout – simple! You will see the price in your local currency before you actually have to pay. Once your order has been processed, shipping takes anywhere from 3-8 business days within Australia depending on your location. International shipping usually takes between 10-15 business days depending on your local postal service. However, some international mail can take longer so should this occur, we thank you for your patience in advance gorgeous!

International Shipping Disclaimer
International customers may be liable to pay sales tax, duties and customs charges which are determined by the local government in their country and varies between countries. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Bondi Scrubs has no liability to cover these charges. We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Bondi Scrubs. By completing your order, you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

WHAT HAPPENS IF MY PARCEL DOESN’T ARRIVE?

Delivery times vary depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
It’s all good gorgeous, we will track your order and find where it is and notify you within 48hrs. Either way, you will receive your products!

AFTERPAY

What is Afterpay?
Shopping online has never been easier with Afterpay. You can now receive your order straight away and pay for it in 4 equal fortnightly instalments, all interest free.

What do I need?

  1. A debit or credit card
  2. To be over 18 years of age
  3. To live in Australia

How does Afterpay work?

  1. Add items to your shopping bag and continue through the checkout as normal. Valid for items up to $1,250 AUD
  2. Select Afterpay as your payment method in the checkout
  3. Login or register with Afterpay and confirm your order

How do I use Afterpay?
For the first time you use Afterpay, the first instalment will need to be available at time of checkout as it will be taken out immediately. The following instalments will then be deducted fortnightly after that. For any future Afterpay orders, your first instalment will be deducted within 14 days. The full payment schedule will be provided at time of purchase.

Is there a limit on how much I can spend?
Yes, the total order value cannot exceed $1,250 AUD

Will my order be shipped straight away?
Yes, your order will be shipped as normal as per our delivery Terms & Conditions.

Can I return my Afterpay order?
Yes, our normal Returns Terms & Conditions apply to all Afterpay orders. You have 14 days from date of dispatch to return your order, pending all other return conditions are met.

What if I miss a payment?
You will be charged a late fee of $10 plus a further $7 fee 7 days later if the payment still has not been made.

Can I use Bondi Scrubs during pregnancy?

We do not recommend using the coffee scrubs during pregnancy as they contain essential oils and the scrubbing action can have a stimulating effect on the body though we definitely recommend the coffee scrubs post pregnancy!

Do you use preservatives in your products?

No, we do not use preservatives in our coffee scrubs. The South Pacific virgin coconut oil has antimicrobial properties and acts as an antioxidant.

Do Bondi Scrub products contain animal derived ingredients? Are they suitable for vegans?

Bondi Scrubs do not contain animal derived ingredients and are strongly against animal tested ingredients in any of our products. Bondi Scrubs products contain plant derived ingredients and are suitable for vegans.

Are Bondi Scrubs products tested on animals?

No, no, and no! Bondi Scrubs is only tested on gorgeous babes.

How long do Bondi Scrubs products last once opened and how do I store them?

The Bondi Scrubs 50g sachet is usually for single use, and the 200g sachet will give you many applications. Unopened, the shelf life of your scrub is 24 months. As the scrubs have virgin coconut oil which is antimicrobial, this preserves the product for up to 6 months once opened though this can lessen if water gets inside the sachet. To really take care of your scrub we recommend that you transfer the required amount into a plastic container before application so you can use with wet hands especially if scrubbing in the shower.

Which coffee scrub should I choose?

All Bondi Scrubs are suitable for all skin types including sensitive. If you have super sensitive skin we recommend you do a patch test first. All of our scrubs are made with the exact same carefully selected organic ingredients to detoxify, smooth and nourish your skin with added essential oils and natural fragrances to uplift. So really it just depends on which flavour you like and the mood you’re in. Though we recommend that you sample all of them as the aromas are amazing!

  1. For a pick-me-up choose Orange
  2. For a tropical holiday choose Coconut
  3. For some zing-zing-zang choose Lime
  4. For some va-va-voom choose Black Cherry
  5. For some aloha vibes choose Mango
  6. For some good old fashion fun choose Jelly Bean
  7. For some serious street cred choose Bubble Gum

How do I order my products online?

Click on the products you wish to order, select the quantity then click on “add to cart”. You can add more of the same item by clicking on “add more” or if you wish to continue shopping click on “continue shopping”. When you have completed your order click on “go to checkout”. You will be taken to the Payment detail page where you select payment method.

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